Lãnh đạo, Cải tiến Quy trình Kinh doanh & Lập bản đồ Quy trình!

This course is not like anything else out there. 80-90% of the material will cover leadership, organizational culture, and best practices for leading and implementing projects. If you only want to learn process mapping, this might not be the course for you.

Leadership, building influence, and learning how to work with others effectively are the core of real and sustainable process improvement. Thus 80% of the course focuses here. The remaining 10-20% covers diagramming techniques because if you don't get the culture and leadership skills right, you won't succeed in process improvement. I've built this course to reflect life.

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When was the last time that someone wanted to pay you more for doing the same thing? Never.

The problem with being someone who maintains the status quo is that you aren't delivering value to your organization.  If you want to earn more and grow faster, you need to find ways to identify problems and then lead teams to implement solutions.

This course will transform your role and teach you how to identify opportunities, understand them fully, work together with your team to create solutions, and then implement them.

This course will teach you how to deliver value to your organization so your company will be thrilled to pay you even more.

Business Process Improvement (BPI) is a critical skill that is always in demand.

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What will I learn in this course?

This course is designed to teach you how to:

• Analyze problems and effectively implement solutions by conducting process interviews.

• Master the soft skills and influence dynamics critical to project success.

• How to diagram processes,

• Conduct process interviews,

• Review procedures,

• Identify solutions,

• Implement solutions,

• Implement controls in your processes.

Course Sections: (over 5.5 hours of content!)

1. Welcome- Business Process Improvement

2. Launching a Business Process Improvement Initiative

3. Stakeholder Management

4. 4. Applying Leadership to Business Process Improvement

5. DMAIC-D-Define- Process Mapping

6. DMAIC-D-Define- Process Reviews

7. DMAIC-M-Measure

8. DMAIC-A-Analyze

9. DMAIC-I-Improve

10. DMAIC-C-Control

11. Critical Leadership Qualities

12. Business Process Improvement Advice

13. Celebrate-Course Conclusion

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Why would you take my course vs. doing your own research online?

I will teach you the fundamentals of Business Process Improvements and then add insights not found anywhere else.

How?

I have practiced in this area for 10 years and have completed extensive research on the subject from every corner of the internet so that you don't have to. I've watched an endless number of webinars, read most of the relevant books on the subject, and networked with many other professionals in the area.
I then blended the best parts from each of these sources to make the content for this course.

The most exciting thing that I've discovered is that everyone has what it takes to learn this in-demand skill. Even better, I'm just like you, not a consultant or armchair thought leader. I work as an employee in organizations to identify and drive real and measurable change. Everything I teach is based on practicality.

Join me as I cover everything you need to know and walk you through two real-world examples of process improvement projects.

In this course, I provide many custom-created downloadable resources to aid your learning experience and to help you in your career.

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Why Am I Teaching This Course…

• I have developed expertise & leadership in the process improvement space at various public & private equity-backed companies over 10 years. I am a certified PMP (Project Management Professional)- the highest credential in the field.

• I have completed in-depth research on current methodologies and borrowed each approach's best pieces.

• I am passionate about helping other professionals improve their processes and work lives.

What This Course Is…

• A strong understanding of the process mapping tools and techniques available today.

• A process investigation-driven approach to solving problems.

• A tool that allows you to make an impact at your job immediately.

What This Course Is Not…

• This is not a primer course designed to upsell you.

• This course is the complete package you need to begin making an immediate impact.

• This is not a course focused on statistical approaches.

• Statistical approaches distract from the human side of process improvements.

• Utilization of alternative methods of measuring problems and tracking results.

• Statistical requirements lead people to overlook problems where the data does not fit into the specific model and boxes cannot be checked.

• This is not BPM. BPM is a much more technical approach that requires understanding a complex model.

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Downloadable Resources Available with This Course:

A complete and in-depth business simulation with exercises explained.

Udemy Excel Workbook: includes separate sheets for all of the individual resources listed below.

• 7 process improvement tools

• 10 Commandments of Continuous Improvement

• Detailed Process Map

• DMAIC

• Fishbone

• PDAC

• Process Interview Checklist

• Process Mapping Tools

• Relationship Map

• SMART

• Stakeholder diagram

• Swimlane

  
  

• And TONS more! There are more than 40 resources available! More are added every month.

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I personally review and provide feedback on all assignments and questions!

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Here's what students are saying:

Morgan Richardson- 5 stars

"As a junior business analysis consultant, Benjamin's course hit the nail on the head for knowledge I've seen superiors use but could not fully understand on my own. Highly recommended for entry-mid career folks who want to learn the details of how successful managers in their companies get things done!"

Kim Hamlin- 5 Stars

I've been naturally drawn to process improvement for my whole career - sometimes successfully, and sometimes not so much, depending on how well I could get everyone on board. I'm heading into a job where I'll be doing this full-time. This course was the perfect resource to pull all of my experiential learning back into focus and provide a great set of tools and information to help position any process improvement initiative for success. If you are experienced or a complete beginner, this is a really well-organized resource for learning or continuous improvement of your process improvement toolbox. GREAT course!!!

Ethel Walker, MBA, CPCC- 5 Stars

The course was very well organized, and I learned a lot. A real value add. I appreciated the delivery approach in giving face time to introduce the topics and to wrap up the topics with a walk-through of the worksheet. I especially appreciated the walk-through on the actual LinkedIn screens so that I could translate the instruction to the LinkedIn application. Nice job.