8 kỹ năng lãnh đạo cốt lõi của một giám sát viên xuất sắc

Throughout this course, you will learn eight skills and shifts in thinking that are essential for being an effective supervisor.

Being an effective supervisor requires different skills, behaviours and thinking to being an effective team member. A team will typically expect a new supervisor to demonstrate the skills, behaviours and thinking they associate with a leader. It can be challenging for a new supervisor to meet these expectations without some development and support, because the basic skills, behaviours and thinking are rarely acquired through life prior to taking on a leadership role.

Based on experience helping thousands of new supervisors successfully make the transition from being a team member to being an effective leader, this course condenses the absolute essentials into eight short modules.

Each module explains some of the core concepts and breaks them down into practical actions that can be immediately applied on the job.

Outcomes

At the end of this course, you will have a working understanding of how to:

• Explain what is required to be accepted as the leader of a group.
• Explain motivation and employ some leadership strategies to create an environment where people are motivated.
• Set expectations of performance and behaviour with teams and individuals.
• Delegate tasks effectively.
• Facilitate a group decision making process where staff feel genuinely involved.
• Coach and develop staff.
• Use recognition to reinforce desired behaviours.
• Prepare for and hold a performance conversation.

Duration

2 hours (8 x 15 minute modules).