Phản hồi mang tính xây dựng: Hướng dẫn từng bước dành cho Quản lý

The main focus of this course is a step by step guide for providing constructive feedback to staff as a means of addressing under-performance and/or behavioural issues.

Framing the prime focus of this training is an overview of additional leadership skills that build on constructive leadership abilities to help to ensure the desired outcomes are achieved:

• You will learn how important it is to be aware of, and work within the guidelines of, your company disciplinary policies.

• The course also gets you thinking about complimentary skills you should possess that will ensure you present your concerns in a non-biased, caring, and effective manner.

• This course offers an awareness of why constructive feedback is often ineffective and does not deliver the desired results.

• This training also touches on the importance of identifying the root cause of an issue, and not just dealing with the symptoms.

• Leaders sometimes delay providing feedback and there are a multitude of reasons as to why this might happen. You will be invited to do some self-analysis and consider whether any of these self imposed limitations might apply to you.

• This course is all about Constructive Feedback, designed to addresses performance areas or behavioural standards in need of improvement. It is an essential complement to Positive Feedback designed to reinforce desired behaviours and/or performance.

The course includes exercises and role plays that you are invited to complete so that you can test your knowledge and understanding, and there is also an Action Plan to keep you on track with 'how and when' you acknowledge your staff efforts and achievements.

Please note that this course offers a full 30-day money back guarantee.