Mẹo quản lý tài sản phần mềm ServiceNow (CIS-SAM)

|| UNOFFICIAL COURSE ||

This comprehensive course is designed to equip you with the knowledge and skills required to effectively manage software assets using the ServiceNow platform and confidently prepare for the Certified Implementation Specialist – Software Asset Management (CIS-SAM) exam. Whether you’re new to SAM or looking to deepen your understanding of ServiceNow’s SAM capabilities, this course will guide you through the complete lifecycle of software asset management—from planning and implementation to optimization and compliance.

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) is a professional certification that validates an individual's ability to successfully configure, implement, and manage the Software Asset Management (SAM) Professional application within the ServiceNow platform.

You’ll start by understanding the fundamental goals and principles of Software Asset Management and how it helps reduce risk, control costs, and improve software compliance. The course then introduces you to the ServiceNow platform and explains how SAM fits into the broader ServiceNow ecosystem. You’ll learn about the core components and architecture of SAM Pro, including the software lifecycle, normalization, discovery sources, and how the CMDB supports SAM data models.

Moving into implementation strategy, you’ll explore how to plan and design a SAM rollout effectively, with attention to licensing models, software publishers, and managing entitlements. The course covers critical topics such as reconciliation, compliance reporting, software usage tracking, and how ServiceNow calculates license positions.

You will also learn practical optimization strategies like reclaiming unused software, managing blacklisted or whitelisted applications, and handling SaaS licensing. Advanced topics such as software spend visibility, vendor contract management, SAM maturity models, and governance best practices are also thoroughly explained.

To ensure your understanding is aligned with industry requirements, this course includes modules on how SAM integrates with security operations and supports regulatory compliance such as GDPR, SOX, and audit readiness.

By the end of the course, you’ll have a strong grasp of how to implement and manage SAM in ServiceNow, optimize software usage, ensure licensing compliance, and prepare for the CIS-SAM certification exam with confidence.

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