Catalog Items, Workflow và Flows trong ServiceNow 2026

Course Description

Are you ready to master the art of creating and automating Servicenow catalog items and workflows? This comprehensive course will guide you step-by-step through the essential concepts and advanced techniques of ServiceNow Catalog Items, Record Producers, Workflows, and Flow Designer. Whether you’re a beginner or an experienced Servicenow professional, this course is tailored to enhance your skills and help you unlock the full potential of the platform.

In this course, you will learn how to design user-friendly Service Catalog Items, configure Record Producers to streamline form submissions, and create efficient workflows to automate complex business processes. You will also explore the modern Flow Designer, enabling you to build codeless, scalable workflows that integrate seamlessly with your Servicenow instance.

We’ll cover key concepts like variable management, approval flows, notifications, and dynamic data mapping. Additionally, you’ll gain practical knowledge on debugging, troubleshooting, and applying best practices to ensure your solutions are robust and maintainable.

By the end of this course, you’ll be equipped with the skills and confidence to manage ServiceNow catalog processes effectively, automate repetitive tasks, and deliver exceptional service experiences within your organization or team.

Enroll now and take your Servicenow expertise to the next level and All the Bestl!