Zero to Hero Salesforce Agentforce 3.0 | 2026

In this course, you will learn to:

• Build and manage AI agents: Master the core Agentforce components—including agents, topics, and actions—to create intelligent AI agents tailored to specific business needs.

• Configure with Prompt Builder: Become proficient in Prompt Builder, learning how to create effective, reusable prompts grounded in your Salesforce data.

• Integrate with Data Cloud: Understand how Data Cloud retrieves and unifies your customer data in real-time to provide the context agents need for accurate, personalized responses.

• Test and deploy agents reliably: Use the Agentforce Testing Center to validate agent behavior and understand the process for deploying from sandbox to production.

• Ensure trust and security: Learn to implement the Einstein Trust Layer and Agent Guardrails to protect sensitive data and ensure ethical AI usage.

• Master the development lifecycle: Gain confidence in monitoring agent adoption and iterating on your designs to continuously improve agent performance.

Who is this course for?

This course is designed for Salesforce Admins, Developers, and Consultants with a foundational understanding of the Salesforce Platform. If you are looking to validate your expertise in the rapidly growing field of enterprise AI and become an indispensable asset to your organization, this certification is for you. While no formal prerequisites are required, prior experience with the Salesforce Admin or App Builder exams is recommended. This course is also ideal for professionals who have attempted the exam before and want a comprehensive, practical approach to master the new and more challenging topics.