Kỹ Năng Giao Tiếp: Huấn luyện Trí tuệ Cảm xúc

The field of coaching has grown considerably in recent times.  It is a fundamental communication skill when emotional intelligence is used well.

Coaching equips people with the tools, knowledge, and opportunities they need to fully develop themselves to be effective in their commitment to themselves, the company, and their work.  It can be used in a variety of ways, for example, getting past an impasse, removing a stumbling block or drawing out and building on strengths. 

Transformational coaching involves helping people bettering themselves and their lives by bringing about necessary changes. Transformational coaching clients work on changing the way they see themselves. 

Executive coaching involves helping individuals (usually executives, but often high-potential employees) to gain self-awareness, clarify goals, achieve their development objectives, unlock their potential, and act as a sounding board.

Emotional intelligence coaching embraces all of these styles of coaching but also works with the intelligence and knowledge supplied through emotions. 

Emotional Intelligence is the science and practice of good emotional awareness and self-management. Successfully applied in the workplace it accounts for greater success than intellectual capabilities.

Emotional intelligence coaching not only reveals the unique working of your emotional realm but also directs you to your untapped potential and to where you've been holding yourself back. It's a very powerful form of personal leadership coaching that's both discreet and trusted.

Emotional intelligence coaching builds personal skills and empathy by demonstrating what good looks like both practically and on an emotional level. It brings together tried and tested coaching techniques within the construct of emotional intelligence.

Empathy is a communication skill that is a fundamental component of emotional intelligence. Using empathy builds trust and keeps conversations focused on increasing performance and employee engagement. 

People often talk about positive and negative emotions.  This is not that helpful as emotions cannot really be labelled in that way.  The course also covers the myths around positive and negative emotions and why this terminology is not appropriate when working to understand emotions and emotional intelligence in the workplace. 

This communication skills course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching.  You may already be working as a business coach.

The course gives you straightforward approaches to:

• Gaining insights into emotional intelligence with its application in coaching

• Building coaching skills and creating a deeper understanding of working to develop other people to improve their capabilities and their performance

• Using questioning techniques for performance conversations that develops excellence and builds empathy

• Creating a coaching environment without formalising coaching

  
  

The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.

Other techniques are covered including a process to coach using emotional intelligence and help others discover their emotional intelligence.

By completing this communication skills course, you will be able to

• Explore how people would benefit from a coaching approach to give the greatest chance of success

• Discover ways to develop your coaching and your emotional intelligence skills

• Investigate a set of tools that will set you apart from other coaches and put your coaching in a completely different league

• Identify conversational techniques to build rapport and empathy to relate to people by engaging with them at a deeper level

Simple, to the point, no-nonsense and effective advice on workplace coaching with emotional intelligence. 

There is a quiz to test your knowledge about coaching and there are FOUR practical activities included in the course.  The best way to develop your coaching is to build and practice your capabilities and skills by coaching others.  There are guided activities within the course to help you with this if you need them.

This became a Udemy highly rated course a few months ago but has recently received a few low ratings without comments.  I am not sure the reasons behind this.  Without feedback I am unable to make further improvements to the course.  Low raters who don't leave comments are not exercising their coaching skills nor their emotional intelligence!   

The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.

All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.

All videos are High Definition recorded in 1080p.

All captions have been reviewed and are grammatically correct.

Latest update -  March 2026